Privacy Policy
How TopTeb Care handles your information.
This Privacy Policy explains how TopTeb Care collects, uses, stores, and protects information when patients, families, providers, and visitors use our platform.
1. Information we collect
We may collect information such as your name, email address, phone number, account role, service requests, location or service area, provider profile details, booking information, and messages or notes submitted through the platform.
2. Health-related information
TopTeb Care may receive information related to home healthcare needs, care preferences, requested services, patient support needs, and follow-up requests. We use this information only to help connect patients and families with appropriate care providers and to support platform operations.
3. How we use information
We use information to create accounts, manage profiles, process booking requests, connect patients with providers, review provider registrations, improve platform functionality, communicate with users, prevent misuse, and comply with applicable requirements.
4. Sharing information
We may share relevant information with providers, patients, platform administrators, service partners, or technical vendors when needed to operate the platform. We do not sell personal information.
5. Data protection and security
We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, misuse, alteration, or loss. No online system can be guaranteed to be fully secure, but we work to keep platform data protected.
6. Provider responsibility
Providers using TopTeb Care are responsible for handling patient information professionally, confidentially, and in accordance with applicable healthcare, privacy, and professional obligations.
7. Cookies and analytics
We may use cookies or analytics tools to understand platform usage, improve performance, remember preferences, and support security.
8. Your choices
You may contact us to request access, correction, or deletion of your information, subject to applicable legal, operational, and healthcare-related recordkeeping requirements.
9. Children’s privacy
TopTeb Care is not intended for use by children without involvement from a parent, guardian, or authorized caregiver.
10. Updates to this policy
We may update this Privacy Policy as our platform, services, or legal requirements change. The updated version will be posted on this page.
11. Contact us
For privacy questions or requests, contact us at hello@toptebcare.com.